Contact Us
We’re here to help with any banking question you could encounter — big or small!
Or check out our FAQs page to find your answer.
Contact Centre
- Email info@firstinterestreserve.com
- customercare@firstinterestreserve.com
- Chat online by selecting the chat button on our website or log in to your online banking for our secure messaging
- Monday to Friday 7 am to 8 pm
Saturday 9 am to 5 pm
Sunday 12 pm to 5 pm
Services
- open new products under your existing membership
- schedule appointments for new memberships and get assistance with online membership opening
- make transactions such as bill payments or transfers
- apply for loans, lines of credit or mortgages
- apply or inquire about your FIR Mastercard®
- get technical support for our self-serve and digital channels, including password resets
- make general inquiries such as account balances and stop payments
- open investment products, i.e. TFSA, RRSP, RESP or term deposits
- report your Mastercard credit card or Member Card debit card lost or stolen.
Advice Centre
Visit us in person at one of our many locations across the province!
Not all our locations have the same hours. To find an advice centre near you, visit the Find an Advice Centre or ATM page.
Mutual funds are offered through Credential Asset Management Inc.